Effective Date: July 1, 2010
TassimoPro.com is owned and operated by Kraft Foodservice, a division of Kraft Foods
Global, Inc. At Kraft, we recognize that our customers who visit our sites may be
concerned about the information they provide to us and how we treat that information.
We’ve prepared this website Privacy Notice to address those concerns. This notice
relates only to information collected through these websites.
Types of Information We Collect and How the Information is Collected
On our sites, we collect certain personally-identifiable information about our online
visitors. Personally-identifiable information relates to individuals – for example
name, address, telephone number, and e-mail address. You may provide personally-identifiable
information, for example, by registering on our site or by entering a promotion.
We don't require you to register or to provide this information to us in order to
view our site or have access to much of its content, such as our many delicious
recipes. But if you register, you may use certain additional features like “Recipes
by E-Mail”, “Authorized Dealer Information”, or “Customized Promotional Merchandising
Materials.” Here are the ways we collect personally-identifiable information.
To take full advantage of all our offerings, you may choose to register on our site.
In the registration process, we request certain information (such as your contact
information and role/responsibility) so we can provide you with the communications
you request, tailor our website to better meet your needs and customize our contacts
with you. We also may use the registration information you provide for other purposes
to which you consent.
Contests, Sweepstakes and Games
Our sites contain notices of contests, sweepstakes, and games we may occasionally
be conducting, which you may enter electronically. We use the information you provide
to conduct the promotion (for example, to contact you if you’re a winner). We won’t
use the information you provide to enter the promotion for any other purpose unless
you’ve agreed otherwise.
Recipes, Product News, and Business Updates By E-mail
When you ask us to send you recipes, product news, and other business building ideas
by e-mail, you may provide us with certain information like your e-mail address
so we can fulfill your request.
"Contact Us" Link
If you e-mail us through the “Contact Us” link on this site, we ask you for information
such as your full name, email address, company name, business address, and phone
number so we can respond to your questions and comments. You may choose to provide
additional information as well.
Tell a Colleague
We may give you the opportunity to tell your colleague about new features on our
website. If you take advantage of our Tell A Colleague option, we ask you for your
colleague’s and your first name and e-mail addresses. We use your colleague’s name
and e-mail address only to send the information you requested we forward. We don’t
keep your colleague’s e-mail address or use it for any other purpose. We don’t keep
your e-mail address or use it for any other purpose unless you’ve given us permission
to do so.
Other Site Features
We offer visitors to our websites various features for their business application,
which we change from time to time. We may ask you to submit certain personally-identifiable
information so we can provide you with these features.
Questionnaires and Surveys
We occasionally ask visitors to our websites to complete online surveys and opinion
polls about their business, attitudes and interests. These surveys help us understand
the needs of our visitors. We do not keep any personally-identifiable information
about you in connection with your participation in a website survey unless you specifically
agree to provide this information.
Aggregate and Non-Personal Information
We collect certain aggregate and non-personal information when you visit our sites.
Aggregate and non-personal information does not relate to a single, identifiable
visitor. It tells us such things as how many users visited our site, the pages accessed
and the recipes viewed. By collecting this information, we learn how to best tailor
our websites to our visitors. We collect this non-personal information either through
"cookie" technology or with "web beacons" (also called 'single-pixel gifs'), as
Like many companies, we use "cookie" technology on our websites. Cookies are bits
of text that are placed on your computer’s hard drive when you visit certain websites.
Cookies may enhance your online experience by saving your preferences while you
are visiting a particular site. When you view our websites, cookies are placed on
or if you’re a new visitor and to help us identify site features and recipes in
which you may have the greatest interest. We collect this information to enhance
your experience with our websites.
The "help" portion of the toolbar on most browsers will tell you how to stop accepting
new cookies, how to be notified when you receive a new cookie, and how to disable
existing cookies. Remember, though, without cookies, you may not be able to take
full advantage of all of Kraft’s website features.
Certain pages on our site contain "web beacons" (also known as Internet tags, pixel
tags, and clear GIFS). These web beacons allow third parties to obtain information
such as the IP address of the computer that downloaded the page on which the beacon
appears, the URL of the page on which the beacon appears, the time the page containing
the beacon was viewed, the type of browser used to view the page, and the information
in cookies set by the third party.
How We Use Personally-Identifiable Information
We may use the information you provide to contact you from time to time. For example,
we may (i) send you marketing or promotion materials and other communications you
request; (ii) respond to your comments, requests for information, or questions;
or (iii) contact you if needed while processing a product or service you requested
through our websites. We also may use the information you provide to contact you
for your opinions on Kraft products or the websites.
We also use personally-identifiable information about you to improve our website
features and content and to analyze website usage. In addition, we use personally-identifiable
information for market research purposes. We may also use your personally-identifiable
information about you to deliver content that is customized to your interests, as
we understand them from the information you've provided to us and your activities
on the site. This customized content may include recipes, product information, and
How We Share Personally-Identifiable Information
Except as described below, we don’t sell, transfer or otherwise disclose to third
parties the personally-identifiable information we collect on our websites without
your prior consent. We disclose information where we think it’s necessary to investigate
or prevent an actual or suspected crime or injury to ourselves or others or where
disclosure is required by law. We also may disclose information in response to a
request from law enforcement authorities or other government officials. We also
disclose information to third parties we retain to perform services on our behalf.
For example, we hire service providers to help us run promotions, fulfill orders
you may place and provide customer service. These service providers may have access
to personally-identifiable information about our website visitors if it is needed
to perform their functions for Kraft, but they are not authorized by Kraft to use
the information for their own marketing purposes.
On our websites, we may conduct joint promotions with other companies. We may share
with our promotional partners (and their service providers) certain personally-identifiable
information as necessary to conduct the promotion. We will not share this information
with our promotional partners for any other purpose unless you tell us it’s ok to
We reserve the right to transfer any information we have about you in the event
we sell or transfer all or a portion of our business or assets. Should such a sale
or transfer occur, we will use reasonable efforts to try to require that the transferee
use personal information provided through these websites in a manner that is consistent
with this Privacy Notice.
Links to Other Websites
Our websites may contain links to other websites. We provide these links solely
for your convenience and information. Different websites have different privacy
visiting to understand the privacy practices associated with that site.
You can change your preference for follow-up by Tassimo Professional. If you’re
registered with www.Tassimopro.com, you can change the information you’ve provided
by updating your profile online or via the unsubscribe link on our eWorks email
How We Protect Personally-Identifiable Information
The security of personally-identifiable information is important to us. We maintain
administrative, technical and physical safeguards to protect against unauthorized
use, disclosure, alteration or destruction of the personally-identifiable information
we collect on this website.
Updates to This Privacy Notice
We may change or update portions of this Privacy Notice at any time. Please check
back from time to time so you are aware of any change or update to the notice. We
will indicate the notice’s effective date on the first page of the notice.
How To Contact Us
If you have any questions about our Privacy Notice, you can contact:
One Kraft Court GV867
Glenview, IL 60025
(8 a.m. – 5 p.m. CST, M-F, excluding holidays)